Shipping policy

# SHIPPING POLICY

**Last Updated: August 24, 2026**

At Shore Goods, we take great care in packing your order so it arrives safely. Please review our shipping policy before placing your order.

## 1. Shipping Method

We ship orders via **USPS Priority Mail** within the United States.

Once your order ships, you will receive tracking information at the email address or phone number provided with your order.

## 2. Order Processing

Please allow approximately **2–3 business days** for your order to be processed and prepared for shipment.

Business days do not include weekends or federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, sales, severe weather, or other high-volume periods, processing may take longer.

## 3. Estimated Delivery Times

USPS Priority Mail typically arrives within **1–3 business days after shipment**, depending on the destination.

USPS delivery times are estimates and are not guaranteed by Shore Goods. Once a package has been accepted by USPS, delays caused by the carrier, weather, transportation disruptions, or other circumstances outside our control may affect delivery.

## 4. Shipping Costs

Shipping charges are calculated at checkout based on applicable shipping rates, package characteristics, and the delivery destination.

The shipping charge will be displayed before you complete your purchase.

## 5. Shipping Area

We currently ship to addresses within the **United States**.

## 6. Shipping Addresses

Customers are responsible for providing a **complete and accurate shipping address** when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an error in your shipping address, contact us as soon as possible at **[shore.goods@icloud.com](mailto:shore.goods@icloud.com)**. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or a package being returned to us may be the customer's responsibility.

## 7. Damaged Items or Packages

Although we carefully package every order, damage can occasionally occur during shipping.

If your order arrives damaged, please contact us at **[shore.goods@icloud.com](mailto:shore.goods@icloud.com) within 7 days of delivery**.

Please include:

* Your **order number**
* A brief description of the damage
* **Clear photographs of the damaged item**
* **Photographs of the shipping box or mailer**, including any visible damage
* **Photographs of the interior packaging and packing materials**
* **A photograph of the shipping label**

**Please keep the damaged item, original shipping container, and all packaging materials until we confirm that they may be discarded.** USPS or Shore Goods may need additional photographs, information, or the original packaging to process or verify a shipping claim.

Failure to provide requested photographs or retain the original packaging may limit our ability to submit or resolve a shipping damage claim.

We will review the information and work with you to determine the appropriate resolution.

## 8. Lost Packages

If your tracking information indicates that your package may be lost in transit, please contact us at **[shore.goods@icloud.com](mailto:shore.goods@icloud.com)** with your order number.

We will review the tracking information and, when appropriate, work with USPS to locate the shipment or initiate a claim.

Carrier investigations may require additional time before a package can officially be considered lost.

## 9. Packages Marked Delivered

If USPS tracking shows your package as **delivered** but you cannot locate it, please first check around your property, mailbox, parcel locker, household members, neighbors, or building management, as applicable.

You should also contact your local USPS office for assistance locating the package.

If you still cannot locate it, contact us at **[shore.goods@icloud.com](mailto:shore.goods@icloud.com)** and we will assist where reasonably possible.

A carrier's delivery confirmation may be considered evidence that an order was delivered to the address provided at checkout.

## 10. Returned or Refused Packages

If a package is returned to Shore Goods because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another issue outside our control, we will contact you after the package is returned to us.

Additional shipping charges may apply if you request that the order be shipped again.

Original shipping charges are generally non-refundable unless the return resulted from an error by Shore Goods.

## 11. Questions

If you have questions about your shipment or need assistance with an order, please contact us at:

**[shore.goods@icloud.com](mailto:shoregoodsmarcoisland.com)**

**Shore Goods**
Marco Island, Florida