Refund policy

RETURN & REFUND POLICY

Last Updated: August 24, 2026

ALL SALES ARE FINAL

Shore Goods does not accept returns or exchanges. All sales are final.

We encourage customers to carefully review product descriptions, photographs, dimensions, colors, materials, and other product information before completing a purchase.

We do, however, stand behind our shipments. If an item arrives damaged during shipping, please follow the damaged-item claim process below.

1. Damaged Items

We take great care in packaging orders to help ensure they arrive safely. If an item is damaged during transit, you must notify us within 7 days of delivery.

Please inspect your order promptly after it arrives.

To report shipping damage, email shore.goods@icloud.com and include:

  • Your order number

  • A brief description of the damage

  • Clear photographs of the damaged item

  • Photographs of the exterior shipping box or mailer, including any visible damage

  • Photographs of the interior packaging and packing materials

  • A photograph of the shipping label

Please keep the damaged item, original shipping container, and all packaging materials until we confirm that they may be discarded.

The item and packaging may be required to verify the damage or process a claim with the shipping carrier. Failure to provide the requested photographs or retain the original packaging may affect our ability to approve or process a damage claim.

2. Resolution of Damaged-Item Claims

Once we receive the required information, we will review your claim and provide instructions on how to proceed.

For an approved claim involving an item damaged during shipping, Shore Goods may provide, as appropriate:

  • A replacement of the same item, if available;

  • A replacement with another item agreed upon by you and Shore Goods; or

  • A refund for the damaged item.

Because many Shore Goods products may be unique, vintage, handmade, or limited in quantity, an identical replacement may not always be available.

3. Returning a Damaged Item

Do not ship a damaged item back to Shore Goods unless we instruct you to do so.

If we determine that a damaged item needs to be returned, we will provide return instructions and cover the authorized return shipping cost.

Unauthorized returns may not be accepted or refunded.

4. Refunds for Approved Damage Claims

If a refund is approved, it will be issued to the original payment method.

Applicable original shipping charges may also be refunded when appropriate for an approved shipping-damage claim.

After a refund is issued by Shore Goods, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

5. No Returns or Exchanges

Except for an approved claim involving an item that arrived damaged during shipping, all sales are final.

We do not accept returns or exchanges for reasons including, but not limited to:

  • Change of mind or buyer's remorse

  • Ordering the wrong item, color, or size

  • Items that do not fit

  • Items that have been opened or used

  • Sale, clearance, or discounted merchandise

  • Special orders or custom items

  • Vintage or one-of-a-kind merchandise

  • Gift purchases that the recipient does not want

  • Natural variations in shells, stones, wood, or other natural materials

  • Normal variations associated with handmade or handcrafted products

6. Handmade, Vintage & Natural Products

Many products sold by Shore Goods may be handmade, handcrafted, vintage, one-of-a-kind, or made from natural materials.

Variations in color, shape, size, texture, markings, finish, patina, pattern, or other natural characteristics are not considered damage or defects when they are consistent with the nature of the product.

Vintage merchandise may also show reasonable signs of age, wear, patina, or previous use. We make reasonable efforts to photograph and describe these characteristics before purchase.

Please review all available product photographs and descriptions carefully before placing your order.

7. Incorrect Items or Order Errors

If Shore Goods accidentally sends you an item different from the item you ordered, please contact us at info@shoregoodsmarcoisland.com within 7 days of delivery.

Include your order number and photographs of the item received. We will review the issue and work with you to correct the error.

8. Contact Us

Questions or damaged-item claims should be directed to:

Shore Goods
Marco Island, Florida
Email: info@shoregoodsmarcoisland.com